Privacy is important to bcasinonz.com, and we are strongly committed to transparency and fairness in our data processing activities. Please read this Privacy Policy carefully and make sure that you fully understand and agree to our practices. Remember: you are not legally required to provide us with any personal data, and may do so (or avoid doing so) at your own free will.
If you do not wish to provide us with your personal data, or to have it processed by us, please simply do not use our Services.
Should you choose to register a player account on our site, we will be required to collect, process and retain certain personal data (as further described below in Data Collection). This is necessary to provide you the services and to meet the applicable gambling regulations.
You may also request to delete certain data or opt-out of certain processing activities (see Data Subject Rights), but please keep in mind that limiting our processing may also result in us not being able to provide you with the full range of our Services, or with the best user experience when using our Services.
Data Collection
We collect the following categories of data (which, to the extent it relates to an identified or identifiable individual, will be deemed as “Personal Data“):
Data automatically collected or generated: When you interact with or use our Services, we may collect certain technical data about you such as your operating system, IP address, device identifier, (geo) location, device unique identifier, as well as your browsing history and click stream activity on the Services, session heatmaps and scrolls, non-identifying data regarding your device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, and the origin of the your visit to our Services.
We collect or generate such data either independently or with the help of our Service Providers (as detailed in Data Sharing below), including through the use of “cookies” and other tracking technologies (as further detailed in Cookies and Tracking Technologies below).
Players Data: When you register to our Services, you will be required to open an account and submit Personal Data, such as your full name, contact details (such as e-mail, phone and address), date of birth and gender. Thereafter we will collect additional data with respect to your transactions (deposits and withdrawals), playing activity, communications and self-exclusion requests. In line with our regulatory requirements, we may also request and collect bank account, credit card and any other payment information, scanned identification documents (such as proof of address or official bills), financial statements and additional information that may be necessary to ensure your eligibility to play on our site.
In addition, and subject to your consent, you may provide us with data relating to your health in order for us to deal with various enquiries on your behalf. Should you provide such data, this data will be processed in accordance with this Privacy Policy and all applicable laws.
Data received when you contact us: you may contact us in any way (such as chat, e-mail or phone) for support, learning more about our Services, promotions and offerings, or for any other reason. In doing so, you may provide us Personal Data such as your name, email, usage logs and any data you choose to provide or that we may require in order to properly review your inquiry.
Data received from third party services: Our Services may be used in connection with third party service and sites. If you use our Services with or through such third parties, we may receive Personal Data about you from such third parties. Please note that when you use such third party services and sites, their own terms and privacy policies will govern your use of those services.
Data Uses
We use your Personal Data as necessary for the performance of our Services; for complying with applicable law; and based on our legitimate interests in maintaining and improving our Services and offerings, understanding how our Services are used, optimizing our marketing, customer service and support operations, and protecting the safety, well-being and interests of our visitors and players, the company, our affiliates, ourselves and members of the general public.
If you reside or are using the Services (i) in a territory governed by privacy laws which determine that “consent” is the only legal basis for the processing of personal data (in general, or specifically with respect to the types of Personal Data you share via the Services) or (ii) in the EEA and provide us with Personal Data, the processing of which requires “consent” under applicable law (e.g. ‘special categories’ of personal data under the GDPR), your acceptance of our Terms and of this Privacy Policy will be deemed as your consent to the processing of your Personal Data for all purposes detailed in this Privacy Policy. If you wish to withdraw such consent, please contact us at [email protected].
Specifically, we use Personal Data for the following purposes:
- To facilitate, operate, and provide the Services;
- To authenticate the identity of our Players, ensure their eligibility, and to allow them to access and use our Services;
- To execute and process Player’s transactions;
- To provide our Users with assistance and support;
- To develop, customize and improve the Services and our Users’ experience, based on common or personal preferences, experiences, difficulties and feedback;
- To contact our Users with general or personalized service-related messages (such as password-retrieval or billing); or with promotional messages (such as promotions and tournaments);
- To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity;
- To create aggregated statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective services; and
- To comply with any applicable laws and regulations.
Data Location
We and our authorized Service Providers (defined below) maintain, store and process Personal Data in the United Kingdom, and other locations as reasonably necessary for the proper performance and delivery of our Services, or as may be required by law.
While privacy laws may vary between jurisdictions, we and our affiliates and Service Providers are each committed to protecting Personal Data in accordance with this Privacy Policy, customary industry standards, and such appropriate lawful mechanisms and contractual terms requiring adequate data protection, regardless of any lesser legal requirements that may apply in the jurisdiction from which such data originated. Notwithstanding the foregoing, Players Data may only be processed in such locations and subject to their compliance with privacy laws and our commercial agreements with such Service Providers.
Data Retention
We retain data solely as necessary for the purposes described in this Privacy Policy.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether those purposes can be achieved through other means, as well as applicable legal requirements.
We will also keep and use such Personal Data for as long as is required in order to comply with our legal and contractual obligations, or to protect ourselves from any potential disputes (i.e., as required by laws applicable to records and bookkeeping, and in order to have proof and evidence concerning our relationship or your use of our Services, should any legal issues arise in the future), in accordance with our data retention policy.
We may delete any data from our systems, without notice to you, including once we deem it no longer necessary for the purposes set forth in this Privacy Policy. We may also retain your data in an anonymized form. Please note however, that Players Data in particular may be retained for a minimum period of 5 years after your account has been terminated in order for us to comply with gambling regulations.
If you have any questions about our data retention policy, please contact us at: [email protected].
Data Sharing
Legal Compliance: we may disclose or allow government and law enforcement officials access to certain Personal Data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe that we are legally compelled to do so and solely to the extent that we believe is strictly necessary to comply, or that such disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing.
Service Providers: we may engage selected business partners, third-party companies and individuals, affiliates, subcontractor and sub-processors (collectively “Service Providers”) to perform services complementary to our own (e.g., banks, payment processing, IT and system administration services, data backup, security and storage services, identity verification, data analytics, marketing etc.). These Service Providers may have access to some or all of your Personal Data processed by us, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use it for such purposes.
Protecting Rights and Safety: we may share your Personal Data with others if we believe in good faith that this will help protect the rights, property or personal safety of the Company, it’s staff,, any of our Users or any members of the general public.
Subsidiaries and Affiliated Companies; Change of Control: We share Personal Data internally within our family of companies, for the purposes described in this Privacy Policy. In addition, should we or any of our affiliates undergo any change in control or ownership, including by means of merger, acquisition or purchase of its assets, or will be found eligible for a governmental grant, your Personal Data may be shared (to the extent necessary and customary) with the parties involved in such an event. If we believe that such event might materially affect your Personal Data then stored with us, we will notify you of this event and the choices you may have via e-mail or prominent notice on our Services.
For the avoidance of doubt, we may share and transfer your Personal Data in additional manners, pursuant to your explicit approval; if we are legally obligated to do so; or if we have successfully rendered such data non-personal and anonymous. We may transfer, share or otherwise use non-personal data in our sole discretion and without the need for further approval.
Cookies and Tracking Technologies
Our Services and some of our Service Providers utilize “cookies”, anonymous identifiers, container tags and other tracking technologies which help us provide, secure, analyze and improve our Services, personalize your experience and monitor and analyze the performance of our activities and campaigns.
Such cookies and similar files or tags may also be temporarily placed on your device. Certain cookies and other technologies serve to recall Personal Data, such as an IP address, previously indicated by a User.
Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
To learn more about our practices concerning cookies and online tracking, please visit our Cookie Policy.
Communications
Service Communications: we may contact you with important information regarding our Services. For example, we may notify you (through any of the means available to us) of changes or updates to our Services, transactions performed, payment issues, service maintenance, etc. You will not be able to opt-out of receiving such service communications.
Notifications and Promotional Communications: we may send you messages and notifications about new features, offerings, events and special opportunities, and any other information we think our Users will find valuable. We may provide such notices through any of the contact means available to us (e.g. SMS, mobile notifications or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms including through our Service Providers.
If you wish not to receive such promotional communications via SMS, notifications or e-mail, you may notify us at any time by updating your communication preferences through the Site, by following the “unsubscribe”, “stop” or “change e-mail preferences” instructions contained in the promotional communications you receive, or by contacting our support team through the online chat or by emailing [email protected].
Data Security
In order to protect your Personal Data held with us and our Service Providers, we are using industry-standard physical, procedural and electronic security measures (such as access control, secure servers, firewalls, internal policies, encryption, database backup etc.). However, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any Personal Data stored with us or with any third-parties.
Data Subject Rights
Individuals have rights concerning their Personal Data. If you wish to exercise your privacy rights under the laws that apply to you (for example, the EU General Data Protection Regulation (GDPR), such as the right to request access to, and rectification or erasure of your Personal Data held with us, or to restrict or object to such Personal Data’s processing, or to port such Personal Data (each to the extent available to you under the laws which apply to you) – please contact us by e-mail at: [email protected].
Please note that exercising some of your rights may be subject to our legal or regulatory obligations (such as the requirement to retain some data for a certain amount of time). In such cases we will consider your request and may refuse or limit it subject to the applicable law.
When you ask us to exercise any of your rights under this Privacy Policy or applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure of Personal Data relating to other individuals, and to ask you to provide further information to better understand the nature and scope of data that you wish to access or have deleted etc. Such additional data will then be retained by us for legal purposes (e.g. as proof of the identity of the person submitting the request), in accordance with Data Retention above. We may redact from the data which we will make available to you, any personal data related to others.
Data Controller/Processor
Certain data protection laws and regulations, such as the GDPR, typically distinguish between two main roles for parties processing Personal Data: the “data controller”, who determines the purposes and means of processing; and the “data processor”, who processes the data on behalf of the data controller (or business). Below we explain how these roles apply to our Services, to the extent that such laws and regulations apply.
GFO is the “data controller” of its Users’ data, and assumes the responsibilities of data controller (solely to the extent applicable under law), as set forth in this Privacy Policy. In such instances, our Service Providers processing such data will assume the role of “data processor”.
GFO is a “co-controller” of certain portions of its Users’ data, alongside such Service Providers that process Personal Data for both GFO’s analytics and marketing purposes – and the Service Providers’ own purposes. In such cases, such Service Providers will in such circumstances be deemed as “co-controllers” of such data, which would typically relate to Users who also use the Service Provider’s own platforms. If you wish to limit such independent activities by these Service Providers, consider disabling third-party cookies as detailed in Cookies and Tracking Technologies above.
Additional Information and Contact Details
Updates and amendments: we may update and amend this Privacy Policy from time to time by posting an amended version on our Site. The amended version will be effective as of the published effective date. We will provide a 10-days’ prior notice if any substantial changes are involved, via any of the communication means available to us, or on the Services. After this notice period, all amendments shall be deemed accepted by you.
External links: while our Services may contain links to other websites or services, we are not responsible for their privacy practices, and encourage you to pay attention and to read the privacy policies of each and every website and service you visit. This Privacy Policy applies only to our Services.
Our Services are not intended for use by persons under the age of 18. We do not knowingly collect Personal Data from minors under the age of 18 and do not wish to do so. If you are under 18 years of age, we request you to not use our Services or provide us with any of your Personal Data.
We reserve the right to access and verify any personal information provided to us and may request additional proof of age so that we can verify that minors are not using the Services. In the event that it comes to our knowledge that a minor is using the Services, we will prohibit and block such a minor from accessing the Services. All Personal Data related to such a minor will be promptly deleted upon discovery, unless we are obliged to retain it for legal and regulatory purposes. If you believe a minor under the age of 18 has shared data with us, please contact us at [email protected].